FAQs
Shipping
How long will it take to receive my order?
Orders are processed within 1-3 business days. Orders are shipped via USPS. After processing, shipping times may be 3-7 business days.
Do you ship outside of the US?
We can only ship within the US and Canada at this time.
What if my product arrives damaged?
If your product arrives damaged from transit, please email us at hello@savingfacecompany.com and we will issue you a replacement.
What if my address is incorrect and returned to Saving Face Co?
If a package is returned to us due to the address being entered incorrectly at checkout, we will contact you for another address and additional shipping fees.
Returns/Refunds
What if the products don't work for me?
We understand that all skin is unique and therefore not all products will work for everyone! We can issue a one-time full refund of the product cost (minus shipping/handling) within 30 days of receiving the product, if you find that it does not work for you. (Please reach out to us directly at hello@savingfacecompany.com to arrange this).
Cancellation
What is your cancellation policy?
We will accept cancellations within 24 hours, as long as your order has not already shipped. Please contact us directly at hello@savingfacecompany.com to cancel your order.
Products
Are your products vegan and cruelty-free?
Yes! Our products are never tested on animals.
When do my products expire?
Use our products within 12 months of opening.
Do your products contain synthetic fragrance?
Our products are completely free of synthetic fragrance!
Are the products pregnancy-safe?
Our products are formulated without retinoids or other ingredients that are commonly avoided during pregnancy. That said, we always recommend consulting your healthcare provider before introducing any new skincare products during pregnancy or while breastfeeding, as they can provide guidance based on your individual needs.