Terms & Conditions

Saving Face Company

Last Updated: October 23, 2026

1. Overview

Welcome to Saving Face Company. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services.

Throughout these Terms, "we," "us," and "our" refer to Saving Face Company, an Oregon-based skincare business.

By accessing our website or purchasing our products, you agree to these Terms and our applicable policies. If you do not agree, please discontinue use of our website.

We reserve the right to update these Terms periodically. Updated Terms will be posted on this page with a revised effective date. Changes will apply prospectively unless otherwise permitted by law.

2. Products and Skincare Information

Saving Face Company develops and sells skincare products intended to support the care of skin, including sensitive and reactive skin.

Our products are cosmetic skincare products and are not intended to diagnose, treat, cure, or prevent any disease, unless a particular product is expressly represented and legally marketed for such use.

Information provided on our website, social media channels, educational materials, and product packaging is for general informational purposes and is not a substitute for individualized medical advice, diagnosis, or treatment.

Individual skin responses vary. Although our products are formulated with attention to skin compatibility, no skincare product can be guaranteed to be suitable for every individual.

Customers should carefully review product ingredients, directions, warnings, and other labeling information before use.

If irritation, discomfort, or an unexpected skin reaction occurs, discontinue use and seek guidance from a qualified healthcare professional when appropriate. Seek prompt medical attention for severe reactions.

3. No Guaranteed Results

We strive to provide accurate descriptions of our products and their intended cosmetic benefits.

However, skincare outcomes depend on numerous individual factors, including skin characteristics, sensitivities, environment, and product use.

We do not guarantee that any product will produce a particular cosmetic result or be appropriate for every customer.

Testimonials, photographs, reviews, and customer experiences reflect individual outcomes and should not be interpreted as guarantees of similar results.

Nothing in these Terms limits any rights or remedies that consumers have under applicable law.

4. Orders and Payments

By placing an order, you agree to provide accurate and complete purchasing, payment, and shipping information.

All prices are displayed in the currency indicated at checkout and may change without notice.

Applicable sales taxes and shipping charges will be calculated or displayed during checkout. International import duties and related charges are excluded as described in Section 5.

We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, payment verification issues, product unavailability, pricing errors, or suspected unauthorized resale.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

5. Shipping, Delivery, and International Orders

Saving Face Company currently ships exclusively to addresses within the United States and Canada.

We make reasonable efforts to process and fulfill orders promptly. Our standard goal is to ship orders the same or next business day, subject to order timing, weekends, holidays, inventory availability, and operational circumstances. This is a processing goal rather than a guaranteed delivery date.

Shipping methods, available destinations, estimated transit times, and applicable charges are displayed during checkout or explained in our Shipping Policy.

Canadian Orders, Customs, and Import Duties

Orders shipped to Canada may be subject to customs duties, import taxes, brokerage fees, customs clearance charges, and other government-imposed fees.

These charges are not included in the product price or shipping charges collected at checkout.

Customers placing international orders are responsible for paying all applicable import duties, taxes, customs fees, and related charges imposed by the destination country or shipping carrier.

These fees are determined by customs authorities and other relevant parties and are outside the control of Saving Face Company.

Customers should review their country's applicable import requirements and potential charges before placing an order.

If an international shipment is delayed, refused, or returned due to unpaid customs duties or import charges, we will review the circumstances in accordance with our Shipping and Refund Policies and applicable consumer protection laws.

Delivery

Delivery dates provided by carriers are estimates unless expressly guaranteed.

If we cannot ship an order within the promised timeframe, we will provide notices and options required by applicable law.

Please ensure that shipping information is complete and accurate. Contact us promptly if you identify an error.

Shipping issues, loss, theft, and damage will be reviewed individually in accordance with applicable law and our Shipping Policy.

6. Returns, Refunds, and 30-Day Satisfaction Guarantee

At Saving Face Company, we stand behind our products and want customers to feel confident trying our skincare.

We offer a 30-day money-back satisfaction guarantee.

If you are dissatisfied with your purchase, you may contact our customer support team within 30 days of the purchase date to request a refund under this guarantee.

One-Time Satisfaction Guarantee

Our 30-day money-back satisfaction guarantee is limited to one refund per customer.

Once a customer has received a refund under this satisfaction guarantee, subsequent purchases are not eligible for additional discretionary satisfaction-guarantee refunds.

This limitation is intended to prevent misuse of the guarantee while allowing customers an opportunity to try our products with confidence.

The guarantee is not transferable. We reserve the right to review claims involving suspected fraud or abuse.

Requests involving defective products, incorrect shipments, damaged goods, or other rights provided under applicable consumer protection laws will be handled separately and are not restricted by the one-time satisfaction guarantee.

Customers who experience an undesirable skin reaction should discontinue use and contact our support team.

Additional refund procedures and requirements are described in our separate Return & Refund Policy.

Nothing in this section limits legally required refunds, remedies, or consumer rights.

7. Product Safety and Responsible Use

Customers agree to use our products in accordance with their labeling and instructions.

Please review ingredient information prior to use, particularly if you have known allergies, sensitivities, or a history of reactions to cosmetic ingredients.

Do not use products contrary to their stated directions or warnings.

Saving Face Company is not responsible for harm caused solely by use contrary to clear product instructions, improper storage, unauthorized product modification, or other misuse, except where responsibility cannot legally be excluded.

Nothing in these Terms excludes liability arising from defective products or otherwise limits obligations imposed by applicable product safety and consumer protection laws.

8. Intellectual Property

All original website content, including product photography, branding, logos, written materials, designs, educational content, and other intellectual property, is owned by Saving Face Company or used with appropriate permission.

These materials may not be copied, reproduced, distributed, or used commercially without prior written authorization, except as permitted by law.

Use of our website does not grant ownership or licensing rights to our intellectual property.

9. Customer Reviews and Submitted Content

Customers may submit reviews, feedback, testimonials, and other content through our website or related platforms.

By submitting content, you confirm that it reflects your genuine experience and does not violate the rights of others.

You grant Saving Face Company a nonexclusive, worldwide, royalty-free license to display, reproduce, and share submitted content in connection with our business and marketing, subject to applicable law and any additional consent requirements.

We reserve the right to moderate content containing spam, unlawful material, threats, harassment, or violations of third-party rights.

We do not remove or suppress genuine negative reviews solely because they express dissatisfaction.

10. Promotions and Discount Codes

Promotional offers, discount codes, bundles, and limited-time sales may be subject to additional conditions disclosed with the promotion.

Unless otherwise stated, promotional codes cannot be combined and have no cash value.

We reserve the right to end or modify promotions prospectively and to reject fraudulent or unauthorized promotional use, consistent with applicable law.

11. Website Availability and Accuracy

We make reasonable efforts to maintain accurate and current information.

Occasionally, our website may contain typographical errors, technical inaccuracies, or outdated information concerning pricing, availability, descriptions, or promotional offers.

We reserve the right to correct inaccuracies and update website content.

We cannot guarantee uninterrupted or error-free website operation.

12. Third-Party Services

Our online store uses Shopify and may incorporate third-party providers for payment processing, shipping, analytics, customer reviews, and other services.

Certain third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services that we do not own or control, except as required by law.

13. Privacy and Personal Information

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information are described in our separate Privacy Policy.

Please review our Privacy Policy to understand how we handle personal information and your available privacy rights.

Marketing communications and personal information preferences are governed by applicable privacy and electronic communications laws.

14. Prohibited Uses

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited activities include attempting to interfere with website security, transmitting malicious software, impersonating another person, using stolen payment information, or infringing intellectual property rights.

We may restrict access or decline transactions where reasonably necessary to protect our customers, business, or systems, consistent with applicable law.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and related online services are provided on an "as available" basis.

We do not guarantee that the website will always operate without interruption or technical error.

Any legally applicable product warranties, consumer guarantees, and statutory rights remain unaffected.

This provision does not disclaim our express 30-day satisfaction guarantee or any warranty that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by law, Saving Face Company will not be liable for indirect, incidental, special, or consequential damages arising solely from use of our website or online services where such exclusion is legally permissible.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, defective products, personal injury, or other matters to the extent such liability cannot be excluded or limited under applicable law.

These Terms do not diminish any mandatory consumer protection rights or available statutory remedies.

17. Governing Law

These Terms are governed by the laws of the State of Oregon, United States, without regard to conflict-of-law principles, except where applicable consumer protection law requires otherwise.

Any legal proceedings shall be brought in a court of competent jurisdiction, subject to applicable laws governing venue and consumer rights.

18. Changes to These Terms

We may revise these Terms to reflect changes in business practices, products, legal requirements, or website functionality.

The most recent version will be available on our website.

Material changes will be communicated where legally required.

19. Contact Information

If you have questions about these Terms, your order, or our products, please contact:

Saving Face Company

Oregon, United States

Email: hello@savingfacecompany.com

Website: https://www.savingfacecompany.com

We appreciate your support and the trust you place in Saving Face Company.